All Systems Operational
Campus Network Operational
Wi-Fi Operational
Wired Network Operational
Virtual Private Network (VPN) ? Operational
Point of Sale Systems ? Operational
Razorbuck$ ? Operational
Authentication Operational
Azure AD Authentication ? Operational
UARK Central Login (Legacy Authentication) ? Operational
Teaching & Learning Tools Operational
Blackboard Learn ? Operational
Kaltura Video ? Operational
Collaborate Ultra Operational
Echo 360 Operational
Respondus LockDown Browser Operational
Textbook Publishers ? Operational
Collaboration Tools Operational
UARK Email (Outlook) Operational
Teams Operational
Zoom Meetings Operational
Listserv Operational
SharePoint Online Operational
Phone Service Operational
VoIP Campus Phones ? Operational
Analog Phone Service ? Operational
Call Centers Operational
IT Help Desk Phones Operational
File Storage & Sharing Operational
OneDrive Operational
Kumo ? Operational
Windows File Share Operational
Box Operational
Gizmo File Server Operational
Computer Labs & Printing Operational
VDI Desktops (Remote Lab) Operational
Tech Spot Labs Operational
Printing (PrintSmart) Operational
Research Tools Operational
GitLab Operational
High Performance Computing Operational
Qualtrics Operational
FIDO ? Operational
MATLAB Operational
Administrative Services Operational
Faculty Information System ? Operational
UAConnect Operational
Workday ? Operational
Perceptive Content ? Operational
Data Warehouse (SAS-BI) Operational
Websites & Web Publishing Operational
UARK.edu Websites Operational
UARK WordPress Operational
Jadu Web Forms Operational
Omni CMS Operational
IT Systems Operational
Tech Support Chat ? Operational
Ticketing System ? Operational
Data Center Operational
Virtualization Operational
SQL Server Operational
Windows Servers Operational
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Edge Router Upgrade May Impact Network Jan 29, 2023 00:00-08:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 2023 - 18:06 CST
Scheduled - IT Services will perform an upgrade on the Edge router in the Administrative Services Building (ADSB) from midnight to 8 a.m., Sunday, January 29. The network may be potentially disrupted during the upgrade installation.
Jan 18, 2023 - 18:04 CST
UAConnect Maintenance Jan 29, 2023 02:00-12:00 CST
UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Posted on Jan 11, 2023 - 12:39 CST
Workday Weekly Maintenance Feb 4, 2023 01:00-05:00 CST
Workday is unavailable for regular maintenance from 1 to 5 a.m.
Posted on Jan 11, 2023 - 12:43 CST
UAConnect Maintenance Feb 4, 2023 02:00-12:00 CST
UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Posted on Jan 11, 2023 - 12:40 CST
UAConnect Maintenance Feb 5, 2023 02:00-12:00 CST
UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Posted on Jan 11, 2023 - 12:40 CST
Workday Weekly Maintenance Feb 11, 2023 01:00-05:00 CST
Workday is unavailable for regular maintenance from 1 to 5 a.m.
Posted on Jan 11, 2023 - 12:43 CST
UAConnect Maintenance Feb 11, 2023 02:00-12:00 CST
UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Posted on Jan 11, 2023 - 12:46 CST
UAConnect Maintenance Feb 12, 2023 02:00-12:00 CST
UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Posted on Jan 11, 2023 - 12:46 CST
Workday Quarterly Maintenance Feb 18, 2023 01:00-13:00 CST
Workday will be unavailable for regular maintenance from 1 a.m. to 1 p.m.
Posted on Jan 11, 2023 - 12:44 CST
Workday Weekly Maintenance Feb 25, 2023 01:00-05:00 CST
Workday is unavailable for regular maintenance from 1 to 5 a.m.
Posted on Jan 11, 2023 - 12:45 CST
Past Incidents
Jan 28, 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 CST
Scheduled - IT Services will apply a Oracle CPU patch from 8 a.m. to noon, January 28. UAConnect and Java will not be available during this maintenance.
Jan 11, 14:32 CST
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 CST
Scheduled - Server maintenance on the SQL Server from 8 a.m. to noon, Saturday, January 28, may cause Campus Directory, Perceptive Content, Newswire and other services relying on the SQL server to be intermittently interrupted.
Jan 11, 14:29 CST
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 02:00 CST
Scheduled - UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Jan 11, 12:38 CST
Completed - The scheduled maintenance has been completed.
Jan 28, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 00:00 CST
Scheduled - IT Services will perform planned system security update maintenance on all managed production Windows servers from midnight to 8 a.m., Saturday, January 28. This maintenance may cause Kofax, hosted file storage, R25, some university websites, and other services relying on the Windows Server to be intermittently interrupted.
Jan 11, 14:26 CST
Completed - The scheduled maintenance has been completed.
Jan 28, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 01:01 CST
Scheduled - Workday is unavailable for regular maintenance from 1 to 5 a.m.
Jan 11, 12:42 CST
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - This incident has been resolved.
Jan 23, 15:53 CST
Monitoring - Our engineering team identified and mitigated the issue, at this point we are in recovery stage, all components are back to normal and KMS/KMC/Playback/Player loads.
Jan 23, 10:03 CST
Investigating - Kaltura is investigating an issue that may impact video playback within Blackboard Learn and video.uark.edu.
Jan 23, 07:55 CST
Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 12:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 02:00 CST
Scheduled - UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Jan 11, 12:38 CST
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:02 CST
Scheduled - IT Services will upgrade the Harmon Parking Garage (HAPG) router from midnight to 8 a.m., January 22. This maintenance may disrupt network and internet services to campus while the upgrade is being installed.
Jan 11, 12:53 CST
Jan 21, 2023
Resolved - The issue with Blackboard integrations has been identified and resolved.
Jan 21, 13:23 CST
Update - We are continuing to investigate this issue.
Jan 21, 12:15 CST
Investigating - IT Services is currently investigating issues with integrations functioning in Blackboard Learn. This may include Kaltura, Zoom, or other tools.
Jan 21, 12:14 CST
Completed - The scheduled maintenance has been completed.
Jan 21, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 CST
Scheduled - UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Jan 11, 12:38 CST
Completed - The scheduled maintenance has been completed.
Jan 21, 05:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 CST
Scheduled - Workday is unavailable for regular maintenance from 1 to 5 a.m.
Jan 11, 12:42 CST
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Resolved - This incident has been resolved.
Jan 17, 13:38 CST
Update - We are continuing to investigate this issue.
Jan 17, 08:13 CST
Update - We are continuing to investigate this issue.
Jan 17, 07:27 CST
Investigating - Enterprise and Network are investigating Azure AD login issues with Outook, portal.office.com, and Blackboard.
Authentication works off-campus. Use a cellphone hotspot for a temporary solution until the issue is resolved.

Jan 17, 07:25 CST
Jan 16, 2023

No incidents reported.

Jan 15, 2023
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 CST
Scheduled - UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Jan 11, 12:37 CST
Jan 14, 2023
Completed - The scheduled maintenance has been completed.
Jan 14, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 CST
Scheduled - UAConnect will be unavailable from 2 a.m. to noon due to a scheduled data sync.
Jan 11, 12:36 CST
Completed - The scheduled maintenance has been completed.
Jan 14, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:01 CST
Scheduled - Workday is unavailable for regular maintenance from 1 to 9 a.m.
Jan 11, 12:41 CST